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Call Centers: September 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2001

Banter Updates Its Natural Language For Apps

San Francisco-based company releases v 5.0 of its Relationship Modeling Engine (RME) to help automate high volumes of inquiries through …

Audiopoint Partners With NetBase

Firms provide first speech-enabled time and attendance tracking system.

Centerpost Snags $12.5 for Messaging Services

The new money comes on the heels of recently announced agreements with United Airlines and Travelocity.com to provide both the airline …

eGain Appoints Thai Distributor

Datapro Computer Systems to provide localization, consulting, implementation, support services for eGain eService Enterprise (E3) Web-based …

A Week of Recognition

Customer service representatives, who are often on the receiving end of consumer dissatisfaction, now get the respect they deserve. …

Self-Help Upgrade Released

Montana-based CRM solutions provider RightNow Technologies has released version 5.0 of its flagship application, Web eService Center. The …

Jeeves Solutions Unveils JeevesOne

The question and answer search engine looks to expand its horizons with the launch of its new combo ASP and CRM tool.

Banter Hosts Webinar

The San Francisco-based developer of intelligent communication technologies will present an online seminar entitled, "Taking CRM to the Next …

Oracle Wins Wells Fargo, Asian Supplies Firm

Oracles partners with Wells Fargo to enhance procurement solution, while E-Business Suite lands Asian customer.

Akamai Selects Callbutton to Increase Sales

Advanced Web interactive technology bridges gap between online customers and offline sales support.

Former Inktomi Exec Joins Native Minds

Gordon Heinrich takes on the world of natural language customer self-service as VP of Worldwide Services.

The Fear of Satisfying Customers

To the consternation of marketers everywhere, consumers are demanding that we satisfy them. Something very scary is afoot. Customers …

The Elements of Good Online Customer Service

Most of us need customer service at some time or another. Online, where the customer is alone, good service is vital; and good online …

Surebridge Introduces Clientbridge

New customer service portal offers customers an insider's look at outsourced operations.

Online Banking Continues to Disappoint

Banks offering online services report that only 5 to 10 percent of their customer base use such services, eMarketer found. This means that, …

BellSouth Selects Visual Networks

Visual IP InSight provides for enhanced customer care and network management.

ServiceWare Appoints New Chief

Web-based support solution provider ServiceWare Technologies, Inc. named Kent Heyman as CEO and president, replacing Mark Tapling, who …

Alaska Communications Systems Deploys Virtual Reps

To avoid giving subscribers the cold shoulder, the Alaskan telco uses Edify Corporation's virtual Customer Service Representative technology …

Unlike Repairman, Maytag Web Customers No Longer Lonely

Maytag's long-honed reputation for dependability was at stake when customers were waiting days for responses to even the simplest e-mails. …