Call Centers: October 2001
Call Center, Customer Service, and Social CRM software and solutions. - Archive for October 2001
A Quick Start to Self Help
Banter's QuickStart program was designed to install Banter Self Help in less than 15 days, enabling an automatic reply function on Web sites.
Leverance Makes a LEAP
The natural language processing provider unveiled its new Language Enabling Application Platform (LEAP) a customizable …
iPhrase Talks Up LexisNexis Deal
The Cambridge, Mass., maker of of software allowing users to pose questions in plain English, expands its relationship with the Dayton, …
Avaya-Accenture Alliance
Corporate networking provider, consulting services firm join forces to deliver CRM solution designed to help enterprises increase …
BeVocal Makes Noise At BellSouth
Partnership will let you pick up a phone, say the name of the person, business or information service you want to reach, and be …
360� in Vegas
Customer 360° Conference & Expo Fall 2001 is scheduled for November 12-15, 2001 in Las Vegas, Nevada and was developed to deliver …
Astea Brings Remote Access to Comm-Tract
AllianceEnterprise Suite will integrate and automate sales force automation, project management, customer service, field service and depot …
eStara Buys ITXC's Push-to-Talk Service
The Push to Talk software, which is used mostly in e-mail and Web marketing campaigns, allows marketers to add a digital button or text link …
New Multi-Channel Offering from Avaya
The Avaya Interaction Center, powered by the Avaya Interaction Engine, is a flexible software solution that enables enterprises to deliver …
Improved Response from Economist.com
Using KANA Response's automated solution, the Economist.com employs one customer service representative to respond to all customer comments, …
Figuring Out the Customer-Support Dilemma
Every company understands the competitive value of superior customer service, but many underestimate the level of effort and resources …
Online Brokers Finding It Hard to Hold Customers
Two studies, including one from Cambridge, Mass.-based Forrester, say the online trading industry is losing investors faster than it can …