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Call Centers: January 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2002

Not Enough e-Businesses are Customer-Orientated

Online service and support structures are apparently still taking a backseat as companies struggle to come to terms with the Web.

Serving Customers Online

Most companies with online presences perform dismally when it comes to dealing with customer inquiries. But it doesn't have to be that way.

Pepsi and M&M's Launch Web Polls

High profile efforts -- involving Britney Spears and the Super Bowl on one hand, and a 78-country advertising campaign on another -- aim to …

Dealing With Over-Saturated Consumers

If online marketing efforts aren't having the desired effect then chances are you've bored or upset your potential customers.

Leading Call Center Mag Names Best 2001 Products

Customer Inter@ction SolutionsTM magazine chooses the best-in-class apps that receive 2001 Product of the Year awards.

Nextel to Outsource Customer Service

Wireless carrier aims to save more than $1 billion over an 8-year period in strategic alliance with IBM and TeleTech.

EasyAsk Suits Talbots

The Littleton, Mass., developer of search technology for e-commerce sites, signs a customer deal with the Hingham, Mass., clothing retailer …

Use It or Lose Them

When your business phone rings, you answer it. So why are all those emails from customers sitting unanswered?

Payless Steps into Improved Service

Solutions from i2 Technologies help the North American footwear retailer manage inventory and quickly adapt to changing customer demand.

Customer Data? We Don't Have Any Customer Data

You start a new job and, much to your horror, discover that the company doesn't analyze its Web site log files. It's time for you to change …

Banter Lands $20M in Funds

The San Francisco natural language automation technology provider secures a $20 million round of funding led by Mayfield of Menlo Park, …

BellSouth Turns to Support.com for Customer Support

BellSouth signs Support.com to provide the Fortune 100 telecom's 620,500 DSL customers with online self-help via a dedicated Web site.

Customer Service Shows Improvement in 2001

Customer service shows much-needed improvement online, and Canadians turn to the Web in better-than-expected numbers during the holiday …

Ask Jeeves Wraps Its Arms Around Octopus

The question-answer search engine is on a buying binge as the company acquires Steve Douty's CRM startup for its Jeeves Solutions …

E*Trade Launches Advisory Service

The product, launched with help from Ernst & Young, creates a financial product that offers financial forecasting tools and lets customers …

Envision Joins Forces with Edify

The contact center solutions developer and the customer relationship management solutions provider have joined together to market their …

Leading Call Center Mag Names Best 2001 Product

Customer Inter@ction SolutionsTM magazine chooses E.piphany, Inc.'s E.5 CRM system as 2001 Product of the Year.

Leverance Adds Parsing, Search to LEAP

The natural language processing technology provider licenses Newfound Communications' advanced grammar management technology.

InPhonic Dials Deal With Sallie Mae

Companies to offer wireless solutions to seven million student-loan borrowers.

Improved Customer Care in 9 Months

Contact center and customer support solutions from Eyretel enabled Tinker Federal Credit Union to achieve dramatic increases in member …