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Call Centers: April 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for April 2002

Customer Service Gains a M.O.M's Touch

LivePerson launches a new product that lets e-tailers sell to customers through IM-type services and marketing/sales tools.

Curing Corporate Schizophrenia, Part 2

In the first part of this two-part series, we looked at Corporate Schizophrenia -- the bizarre disease that causes companies to spend a …

Review: Island Data Express Response

Island Data Express Response is an automated customer service solution that reduces your call center burden and can be used to cross-sell …

Asian Banks Not Giving Enough Attention To Online Customers

Asian Internet users are banking online in record numbers, but many banks are ignoring their best Internet banking customers, said IDC.

Hello, Anyone Home?

A new deal between PresenceWorks and AOL will bring presence capabilities to consumer Web sites and business applications alike

The Company Formerly Known as Support.com

The provider of support infrastructure software has changed its name to SupportSoft, Inc.