Call Centers: May 2002
Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2002
Coremetrics Looks to Add Survey Data
The online marketing analytics provider teams with BizRate.com to beef up its data-collection products with customer service and …
Turning Customers Into Disciples
Viral marketing isn't just a consumer phenomenon. Your most passionate corporate customers can prove to be your company's infectious …
Case Study: Microsoft/FaceTime
FaceTime wanted its Instant Customer suite, which is used for external communications, to go inside the enterprise. So it turned to software …
M.O.M's Watching
LivePerson launches M.O.M., an ASP-delivered sales and marketing tool that monitors the movement and activities of online shoppers.
Commonwealth Web Site Deploys Real Time Chat
Virginia residents can submit questions and get real-time reponses.
Davox Completes Name Change to Concerto
The customer interactions management solutions provider begins trading under its new symbol.