Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2002

Coremetrics Looks to Add Survey Data

The online marketing analytics provider teams with BizRate.com to beef up its data-collection products with customer service and …

Turning Customers Into Disciples

Viral marketing isn't just a consumer phenomenon. Your most passionate corporate customers can prove to be your company's infectious …

Case Study: Microsoft/FaceTime

FaceTime wanted its Instant Customer suite, which is used for external communications, to go inside the enterprise. So it turned to software …

M.O.M's Watching

LivePerson launches M.O.M., an ASP-delivered sales and marketing tool that monitors the movement and activities of online shoppers.

Commonwealth Web Site Deploys Real Time Chat

Virginia residents can submit questions and get real-time reponses.

Davox Completes Name Change to Concerto

The customer interactions management solutions provider begins trading under its new symbol.