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Call Centers: February 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2003

Study: Companies Failing at Online Customer Service

U.S. companies are failing at online customer service, forcing consumers to bypass email service for the telephone, according to a new study …

Case Study: ClientLogic and Logitech

Utilizing a powerful established customer care service provider with vast related competencies has proven to be the winning formula for PC …

Cisco Sets Sights on Call Centers

The San Jose, Calif., telecom gear maker upgrades call center software to help companies better manage traffic over advanced networks.