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Call Centers: May 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2003

A Bold Stroke Enhances CRM Through Customer Care Systems Integration

Belgacom, one of Belgium's leading ISPs, had serious problems with customer care. Its complex legacy systems had outgrown themselves: …

LivePerson Reports Strong Growth in Q1

The New York-based ASP that offers real-time customer support services announced its revenue increased 38 percent in the first quarter.