Call Center, Customer Service, and Social CRM software and solutions. - Archive for July 2003

2Wire Touts Customer Service

While others outsource, 2Wire expands its help desk, profiting by picking up calls for its partners and gaining feedback to improve its home …

2Wire Touts Customer Service

While others outsource, 2Wire expands its help desk, profiting by picking up calls for its partners and gaining feedback to improve its home …

The Key to Online Sales: Interaction Is Everything

At the mall or on the Web, retail is retail. LiveOffice sets out to help small online shops lock in on potential buyers with instant …

Marrying Online Support With Sales

As a small business grows, it must often transform its back office system to allow it to focus on its core business placing burdens on the …

SAP, Sharp Go in a Linux, Java Mobile Direction

Global deal will be for software, hardware in corporate wireless environments, and based on open-source operating system Linux.