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Call Centers: August 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for August 2003

Firepond Licensing Business Heats Up

The Minneapolis maker of customer service and e-commerce software licenses three patents to eGain, a provider of call center software.

ASAP's Fables

How long is 'as soon as possible'? Defining, and meeting, customer deadlines.

3Com, Aspect Target Enterprises, Call Centers

The companies will jointly develop, sell and market IP phone platforms and advanced CRM software.

A New Player Emerges in Chat-Based CRM

A slew of large enterprises have integrated instant messaging and chat into their CRM solutions -- but the benefits of real-time …

Sprint Dials in Call Center Contracts

The telecom carrier signed two new multi-year, multi-million dollar deals to support financial services call centers.