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Call Centers: September 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2003

Is the 'Killer App' Killing You?

For many companies, not responding to customers' e-mail inquiries can be deadly. So why are so many businesses still ignoring electronic …

Salesforce.com Teams to Tie CRM to the Call Center

Salesforce.com, Echopass and Genesys Telecommunications Laboratories unite to offer SMBs an online, subscription-based service that combines …

Get to Know Your Customers Individually

Numbers are great, but real insight can be gained from seemingly nebulous survey data.

LivePerson Goes Platinum

The New York-based ASP announces a new version of its online customer interaction service designed to integrate chat, e-mail and …