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Call Centers: January 2004

Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2004

Trust, Mistrust and Consumer Information

Legislation on data retention adds to the storage management burden. Nonetheless, strict adherence to the law can have its benefits.

Siebel Takes Telephones Out of the Call Center

With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house …

Case Study: Market Central

In addition to its outsourced contact-center services, Market Central offers a full suite of customer relationship management solutions.

Level 3: Use VoIP for Toll-Free

The network operator launches a new service that targets conferencing service providers, call center operators and voice portals.

LivePerson Adds Island Data Assets

Express Response hosted knowledgebase product and customers acquired for approximately $3.0 million; transaction expected to increase …

EarthLink to Offshore More Call Center Jobs

ISP is closing contact centers in Pennsylvania and California as part of the move.