Call Center, Customer Service, and Social CRM software and solutions. - Archive for March 2010

Datatech SmartSoft Launches AccuMail Verify for Call Centers

The real-time address verification solution is designed to save both time and money.

ConAgra Chooses inContact Call Center Solution

The company says the hosted call center software has saved ConAgra $1 million.

IBM Plays Customer Service Matchmaker With Call Center Offering

Big Blue teams up with Assurant Solutions to develop algorithms that pair center service representatives best suited to address specific …

Leading European Operator Implements Kofax for Customer Data

The solution will be used to manage about 3 million customer contracts, account forms and related documents each year.

Jacada Introduces Jacada Insight

The new strategic analytics and modeling solution is designed for customer contact centers in any industry.

Telephonetics Enhances Offering

The company has introduced a new solution aimed at preventing callers from having to repeat themselves.

Web-based CRM Helps Software Firm Beef Up Call Center

Since deploying NetSuite CRM in its call center, Acclivity Software has a much better understanding of its products and customers.