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Call Centers: May 2010

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2010

InfoGrow Links Dynamics CRM to Constant Contact

CRM2Emails is a web-based service that integrates Microsoft's Dynamics CRM with Constant Contact for better sales lead generation.

Astute Solutions Updates its Customer Experience Solution

The knowledge management and e-service solution helps deliver positive customer experiences.

Planning the Customer Experience

Customer experience builds customer loyalty and grows business. Planning is required.

Combine Customer Feedback, Web Analytics for Success

Customer feedback can help increase retention and conversion rates, but combine that with Web Analytics offers a deeper insight to a user's …

NetSuite Provides Customer Everything Management

The CRM software-as-a-service provider's integrated ecommerce/customer management system helped Inkjetsuperstore.com fulfill more 1 million …

Using Five9 For At-Home Call Center Agents

Five9's software lets any call center go virtual in a matter of a week.

aMarketForce Offers International Call Center Services for SMB

The company has announced it is offering inbound call center services to SMBs in the US, Canada, UK, and Australia.

Customer Interactions: Self-Service and Live Service

Contact centers rely heavily on self-service strategies, but people will always need to talk to people.

Improve Customer Experience With Better Call Center Management

Companies are ready to invest in software and systems that can help boost agent performance and improve the customer experience.

Connectiva Forms Customer Experience Management Business

The company has added Customer Experience Management (CEM) to its revenue optimization suite and plans a new business focused on CEM.

Software Decodes Customer Emotions Over the Phone

Some US-based call centers already use Magnify to decode the human voice and identify a person's emotional state over the phone.

Siemens Optimizes Contact Center Software for Virtualization

The company says OpenScape Contact Center V8 has been optimized for the data center and virtualized environments.

Utopy Offers New Speech Analytics Solutions

The solutions leverage insights from speech analytics to increase customer satisfaction and retention.