Call Centers: July 2010

Call Center, Customer Service, and Social CRM software and solutions. - Archive for July 2010

The new Best Time to Call tool lets an organization analyze and compare hour-by-hour changes to customer contact rates.

The new version of the company's call center software includes real-time APIs and event feeds.

Strativity Group has announced 2010 CEM certification dates for both the US and UK.

The alliance will see TeleTech combine social customer networks with traditional customer relationship management (CRM) offerings.

The analytics solution helps to identify potential savings by discovering underlying issues that prompt calls into contact centers.

Responding to customers and prospects requires unified communications (UC) and call center applications to be tightly integrated to social …

Experts reveal their strategies for using Twitter, Facebook and LinkedIn to help gain and retain customers.

Most consumers and businesses have added the online channel to a growing list of resources at their disposal.

New research indicates that Australian online retailers fail to invest in customer loyalty and retention.

Performance analytics applied in contact centers help identify opportunities to cut costs and grow sales.