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Call Centers: September 2010

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2010

Salesforce.com Builds Out Service Cloud with Activa Live

The company's acquisition of the live chat provider increases its service automation components.

Noble Systems Offers Mobile Contact Center Tools

New applications allow users to view campaigns and interact with agents from mobile devices.

Cisco Adds Social Media to Call Centers

Cisco will soon add a new dimension to customer care with social media.