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Call Centers: January 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2011

Tips for Using Social Media to Improve Customer Service

It is important to get the entire service mix right.

KnoahSoft Speech Analyzer Boosts Call Center Agent Performance

KnoahSoft has enhanced its Harmony suite with a new speech analytics tool.

Free Speech Analytics Call Center Software

The Speech BI is offering a free speech analytics software component for qualified candidates.