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Call Centers: February 2013

Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2013

In the Contact Center: Speech Analytics Software Buying Guide

Speech analytics software is seeing rapid growth in the call center, thanks to its ability to reveal customer insights. Here are five …

SaaS, Big Data and More: Speech Analytics in the Contact Center

Speech analytics has caught on in the contact center. It's likely to become even more popular, thanks to Big Data, SaaS and other trends.