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BrainTech To Provide Manufacturing With e-Customer Support

By EnterpriseAppsToday.com Staff     Feedback

The firm signs an agreement with Sideware Systems on "just-in-time" Internet support for the manufacturing industry.

North Vancouver, B.C.--BrainTech Inc. reports that it has signed a Product Marketing Agreement with Sideware Systems Inc. establishing BrainTech as a value added reseller for Sideware's e- Customer Relationship Management (e-CRM) product suite.

Since 1999, BrainTech has successfully utilized Sideware's e-CRM product for providing "live" online service to customers that visit its web site at http://www.braintech.com. As an authorized Sideware Partner, BrainTech plans to introduce e-CRM providing "just-in-time" Internet support for the manufacturing industry.

BrainTech's CEO, Owen Jones, says "Through our alliance agreement with robotics giant ABB Flexible Automation, BrainTech's machine vision technology is building credibility within the manufacturing industry. ABB has emphasized that our machine vision systems must be of high quality and we must provide exceptional technical service and support. To date, we have successfully integrated several of our application specific machine vision systems with ABB robots for automotive industry suppliers. Keeping in mind ABB's emphasis on service and support, we are expanding our solution to include Internet based service and support for industrial manufacturing systems. The principal components of the system include; Sideware's e-CRM suite and 'Bluetooth' wireless devices."

Jones adds that, "My past involvement with Sideware provides me with a great appreciation for the power and potential of Sideware's e-CRM product. Initially, we'll use it to help establish BrainTech's good name when it comes to service. Further out, I see the Manufacturing Industry adopting Internet based support as a standard and that will be fantastic for Sideware."

This article was originally published on December 14, 2000
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