By Steve Pittenridgh E-commerce may be skyrocketing, but that’s not much consolation to the 80% of companies on the Web that are still losing money. One of the stumbling blocks to successful closure of Web sales is customer service, with…
PeopleSoft (Nasdaq: PSFT), which specializes in e-business applications, Wednesday says Nanci Caldwell is joining the Pleasanton-based company as senior vice president and chief marketing officer. Before coming to PeopleSoft, Caldwell served at Hewlett-Packard for 19 years as vice president of…
Sun Microsystems Inc. (NASDAQ:SUNW) is teaming with B2B software company i2 Technologies Inc. (NASDAQ:ITWO) for joint engineering, sales, support and marketing for next-generation CRM products. Customer relationship management solutions developed under this alliance are intended to enable iPlanet E-Commerce Solutions,…
Netonomy, a maker of customer relationship management software for wireless carriers, has raised $15 million in third-round financing to fund its U.S. expansion and product development. Groupe Arnault’s Internet arm, Europatweb, was lead investor. Previous backers Atlas Venture, Fidelity Ventures…
PeopleSoft Inc. will unveil PeopleSoft 8 CRM (customer relationship management) at their Leadership Summit in Las Vegas, Nev., June 4th-5th. PeopleSoft 8 CRM is being touted as the next generation of customer relationship management software since clients will not need…
Spending on customer relationship management (CRM) applications will grow to $10.4 billion by the end of 2001, a 167 percent increase from the $3.9 billion spent in 2000, according to a report by eMarketer. Despite the current uncertain economic times,…
Onyx Software Corporation will provide the customer relationship management (CRM) component to Encompys, a newly-created venture that supplies asset managers with a fully integrated, global straight-through processing (STP) solution via the Internet. Backed by Accenture, Advent, Compaq, Microsoft and The…
The 2nd Annual Customer Relationship Management Solutions Conference and Exposition, held May 1-3 at the Jacob K. Javits Convention Center in New York featured some of the key CRM players, but not many others. Aspect, Kana and PeopleSoft had the…
Marketers have many ways to influence customers’ purchasing behavior and decisions. They start with advertising aimed at acquiring new customers and continue through sales and customer service that generate repeat orders. Until recently, it was normal for many of these…
"We see this as a terrific opportunity because SkillsVillage is a leader in the services space and accelerates us years ahead of the competition." PeopleSoft Inc. (Nasdaq: PSFT) Wednesday says it is acquiring privately-held SkillsVillage for $32 million in cash…