Category CRM

Virtual Salesforce

Imagine having some of these conversations with your online customers while they shop from your site: "We have a beautiful scarf to complement that sweater you are browsing." "If your dog likes those peanut butter biscuits, he’ll probably love this…

Onyx Delivers CRM Services to Airborne Express

Provider of worldwide distribution solutions Airborne Express has selected Onyx Software Corp. to deliver the customer relationship management (CRM) tools and expertise needed to propel sales and marketing efforts. The air express delivery field is becoming more competitive and the…

Clarent Brings a New Voice to Oracle

Internet protocol (IP) communications specialist Clarent® Corporation announced the integration of Oracle’s Service Delivery Platform (SDP) software into Clarent’s software-driven Voice over IP (VoIP) communications platform. The alliance creates an open architecture, allowing service providers to empower their customers with…

Aberdeen’s CRM Top Ten

Aberdeen Group, a market analysis firm that helps information technology (IT) vendors establish a leading presence, has published its list of the top ten customer relationship management (CRM) implementations of 2000. The list comes as a result of the Aberdeen…

How ’bout a Little Good News?

CustomerLinx Corp., specialists in providing Web-enabled, multi-mode electronic customer relationship management (eCRM) solutions, has received an infusion of $6 million in new capital funding which will allow for continued expansion in the outsourced customer care sector. Jeff McDermott, President and…

Kana Snags Broadbase

Looking to bolster its enterprise relationship management (eRM) solutions, Kana Communications Inc. Monday inked a deal to acquire Broadbase Software, a provider of customer-focused analytic, marketing automation and e-service software applications. Kana (NASDAQ:KANA) will exchange 1.05 shares for each share…

Company Hopes to Remedy First Quarter Losses

MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more than 10,000 customer sites, announced preliminary financial results for the first fiscal quarter ended March 31, 2001. The Company expects to report…

Company Hopes to Remedy First Quarter Losses

MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more than 10,000 customer sites, announced preliminary financial results for the first fiscal quarter ended March 31, 2001. The Company expects to report…