MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more than 10,000 customer sites, announced preliminary financial results for the first fiscal quarter ended March 31, 2001. The Company expects to report…
Long-time partners Sun Microsystems Inc. and e-business software maker PeopleSoft Inc. Wednesday embarked on a new global alliance aiming to place PeopleSoft’s customer relationship management (CRM) products in Sun’s Solaris 8 operating environment and Java-based platforms. The strategic deal between…
NORWALK, CT–Peppers and Rogers Group, the management consulting firm that specializes in customer-focused business issues, is advising worried investors to turn their attention to customer relationship management (CRM). The financial survival technique is evident in the Peppers and Rogers Group…
BOSTON, MA–In an effort to improve analytical and operational customer relationship management integration, Quadstone — a provider of predictive marketing software — has launched new dedicated interfaces to enhance the Quadstone System. The Quadstone System offers sophisticated functionality along with…
NEW YORK, NY–Teradata, a division NCR Corporation, announced the launch of the new Teradata E-Business Analytics suite. The product was developed to enhance the BroadVision® suite of e-business applications in addition to providing a larger solution that allows companies to…
According to recent Andersen survey, an increasing number of companies are placing more emphasis on customer relationship management (CRM) this year as compared to last year. The respondents to the March survey include 110 high-level business executives from large- and…
TORONTO–Real Cities founder and Web-based local information and services provider, KnightRidder.com, announced an agreement to utilize the CRM sales solution, OutSmart. Created by SmartSales Inc., OutSmart enables sales organizations to efficiently meet the functionality and needs of sales teams, while…
SAN JOSE, CA– Software developer and e-consultancy company, The Global Beach Group, has announced a strategic alliance with Dejima, Inc., creators of CRM solutions that utilize a natural user interface. Taking advantage of complimentary technologies and skill sets, the partnership…
From all the news and commentary about CRM — a recent Gartner Group study suggests that up to 60 percent of such implementations fail — one would conclude that we in the CRM community still haven’t been able to articulate…
CINCINNATI, OH–Convergys Corporation, an innovator in integrated billing and customer care services, has entered into a comprehensive technology-driven alliance with RightNow Technologies, Inc., a leading eService solution provider that helps companies effectively manage customer relationships on the Web Convergys has…