Category CRM

Sun Forges Key CRM Deal with PeopleSoft

Long-time partners Sun Microsystems Inc. and e-business software maker PeopleSoft Inc. Wednesday embarked on a new global alliance aiming to place PeopleSoft’s customer relationship management (CRM) products in Sun’s Solaris 8 operating environment and Java-based platforms. The strategic deal between…

Making the Business Case

From all the news and commentary about CRM — a recent Gartner Group study suggests that up to 60 percent of such implementations fail — one would conclude that we in the CRM community still haven’t been able to articulate…

Why Wait? Convergys Strikes Alliance RightNow

CINCINNATI, OH–Convergys Corporation, an innovator in integrated billing and customer care services, has entered into a comprehensive technology-driven alliance with RightNow Technologies, Inc., a leading eService solution provider that helps companies effectively manage customer relationships on the Web Convergys has…

Knowledge Impact’s CRM Bet Pays

Near the end of the oxygen-deprived dot-com mania days of late 1999, a Wayland, Mass., company called Professional Development Group, which for nearly 20 years had been teaching corporate employees how to use computers and software, changed its name to…