Category CRM

GE Global eXchange, 2Way Form Alliance

by dc.internet.com Staff Business-to-business (B2B) Internet commerce firm GE Global eXchange Services (GXS) and 2Way Corp., a provider of enterprise collaborative communications software, are creating an alliance to develop and market an interactive communication solution designed to allow companies to…

Vignette Streamlines Partner Interaction

Vignette Corp. has unveiled an e-business application that provides customers with personalized support while streamlining communications efforts. Through Virtual Global Marketplace (VGM), users access hosted services that allow them to conduct business exchanges and manage projects online. VGM is a…

To CRM or eCRM?

GAITHERSBURG, MD–Intellor Group, Inc. has announced the completion of a research summary titled, “A Comparison of CRM Versus E-CRM Adoption,” which analyzes how organizations are approaching their customer-centric initiatives with respect to traditional business and e-business environments. As an independent…

ACE*COMM and Portal Form Comprehensive Billing And CRM Alliance

GAITHERSBURG, MD–ACE*COMM Corporation, a leading force in enterprise network management applications, has formed an alliance with Portal Software, Inc., provider of business infrastructure software for next-generation communications services. The integration of ACE*COMM’s Convergent Mediation(TM) with Infranet, Portal’s customer management and…

Multiactive Entices BlackBerry

VANCOUVER, BRITISH COLUMBIA– Multiactive Software Inc., a leading developer of unified e-business and customer relationship management (CRM) software, is working with Research in Motion’s (RIM)BlackBerry Wireless Handhelds(TM) in an effort to combine technologies. Entice! software, a Multiactive product that provides…

Talisma’s Integrated eCRM Solution

SEATTLE, WA–Talisma Corporation, a full-service provider of robust eCRM solutions, has launched it’s next generation Talisma eCRM Suite which promises to provide a more encompassing method for managing customer relationships. “Starting the second half of 2001, and continuing through 2002,…

Getting Real CRM Value

Many flailing dot-coms are looking to Customer Relationship Management (CRM) software to build customer loyalty, forgetting that technology alone isn’t enough. “There are a lot of wonderful CRM tools, but if you don’t know what you want to do with…