SAN FRANCISCO–Expanding on a 10-page white paper they published in October 2000, vSente has begun shipping a 230-page strategic methodology for CRM titled FIRSTmaneuver. Referring to a statistic stating that up to 80% of all Customer Relationship Management (CRM) initiatives…
SAN MATEO, CA & CHARLOTTE, N.C.–QUIQ, Inc., a provider of mass collaboration software for customer service, and Quaero LLC, a CRM service provider, have announced a strategic alliance. According to the companies, Quaero will use its expertise in CRM solution…
BOSTON–CRM provider Norkom Technologies says it is offering organizations the opportunity to discover whether or not they’re ready for customer relationship management. Companies can now take the “Are You Ready for CRM?” test on Norkom’s recently redesigned web site. “By…
DARIEN, CT–Details of the second annual eCRM Spring 2001 Conference & Exhibition have been announced. The conference, to be co-located with Internet World Spring, will be held March 13 -16 at the Los Angeles Convention Center. The conference will be…
SUNNYVALE, CA–Hyperion, a business analysis application software devloper, has announced new versions of four eCRM analysis applications. The company says these products give businesses the ability to optimize their CRM and e-business investments by integrating, analyzing, and understanding customer attributes…
CUPERTINO, CA–Chordiant Software, Inc., a unified CRM solution provider, has announced the release of Chordiant Unified CRM Solution v3.0 with new Chordiant Unified Rules. Chordiant says Unified Rules is the first enterprise class, front to back office customer integration management…
CHICAGO–ISM, a CRM research, market analysis and consulting firm, presented their Top 15 Software selections at a special “and the winner is. . .” session at DCI’s CRM Conference and Exposition yesterday evening. The company says continued, robust growth of…
CLEARWATER, FL & DETROIT, MI–Matrix Technology Group Inc., a new generation technology consolidation company, and Urban Science, a customized solutions provider, say they have created a marketing and technology alliance to provide integrated CRM Analytics and Marketing Automation Software tools.…
Wheelhouse Corporation, a marketing infrastructure services provider, and E.piphany Inc., a customer interaction software provider, have announced a three-city industry seminar series for senior marketing professionals in the Financial Services, High-Tech and Media & Entertainment industries. Wheelhouse says the emergence…
CHAPEL HILL, N.C.–World-class companies that adhere to uncompromising customer service standards are turning to emerging technology to drive dramatic improvements, according to a report from Best Practices LLC. Organizations that ignore IT’s escalating role in customer relationship management (CRM) allow…