Wheelhouse Corporation, a marketing infrastructure services provider, and E.piphany Inc., a customer interaction software provider, have announced a three-city industry seminar series for senior marketing professionals in the Financial Services, High-Tech and Media & Entertainment industries. Wheelhouse says the emergence…
CHAPEL HILL, N.C.–World-class companies that adhere to uncompromising customer service standards are turning to emerging technology to drive dramatic improvements, according to a report from Best Practices LLC. Organizations that ignore IT’s escalating role in customer relationship management (CRM) allow…
NEW YORK–New York City will be host to the third annual Personalization Summit, to be held April 1-3 at the New York Hilton. The Personalization Summits says attendees will include major retailers, leading financial service and insurance providers, and the…
NEWTON, MA–Meridien Research, a financial industry technology analyst firm, has released a report describing the strategic customer interaction issues facing financial services institutions with the adoption of online account aggregation. According to Meridien, the long-term acceptance of online aggregation for…
HONG KONG–Intermost Corporation, an enterprise e-commerce solutions provider focused on Greater China, has announced it has signed a strategic alliance agreement with US software developer Interact Commerce Corporation, a provider of mid-market electronic customer relation management software, to jointly develop…
FREMONT, CA–Soffront Software, Inc., has announced the introduction of TRACKWeb Mobile, which they say allows full functional control over the TRACKWeb database and ubiquitous access to critical information anytime, anywhere, using a Personal Digital Assistant (PDA) device with an Internet…
REDMOND & BELLEVUE, WA–Microsoft and Onyx Software have announced a multiyear global sales, marketing and technology development initiative to deliver CRM solutions to large global enterprises in specific vertical market segments, beginning with financial services. Microsoft says the first of…
ORLANDO, FL–Xchange, Inc. has introduced Xchange 7, a CRM solution they say is designed to leverage a company’s previous CRM investments in order to synchronize their activities and help transform customer relationships into profit. Xchange says the solution addresses a…
THE HAGUE, Netherlands–BT Syncordia Solutions, an e-business and communications solutions unit within BT Ignite, and ClientLogic Corp., a global provider of infrastructure and customer management solutions, have announced a strategic alliance that will deliver managed, one-stop e-CRM (customer relationship management)…
The worldwide demand for analytical applications is being led by customer relationship management (CRM) initiatives, a market that will record revenues upwards of $2 billion by 2004, according to International Data Corp. (IDC). The need for new and established companies…
