CHAPEL HILL, NC–In a report released by Best Practices, LLC, it was found that leading companies craft sophisticated IT strategies to provide enhanced customer service and that organizations that ignore IT’s escalating role in customer relationship management allow competitors to…
HACKENSACK, NJ–GoAmerica, Inc., a nationwide wireless data and Internet services provider and salesforce.com, a deliverer of enterprise applications and online services, have announced they will team to provide wireless access to salesforce.com’s customer relationship management services. The companies say the…
MINNEAPOLIS, MN–Worldtrak, a customer relationship management solutions provider, has announced the release of Worldtrak 5.0, the latest version of its Microsoft Outlook-native eCRM solution. Worldtrak says 5.0 includes significant upgrades to the Worldtrak customer support module and Outlook interface, and…
NEW YORK–Sun Microsystems, Inc., and E.piphany, Inc., who recently inked a strategic alliance, have announced they have teamed to provide retailers with E.piphany’s next generation customer relationship management (CRM) solution running on the Solaris Operating Environment. The companies say they…
NEW YORK–Relavis Corporation, developer of Relavis eBusinessStreams, a collaborative CRM solution, has announced a global alliance with Lotus Corporation, an IBM company. Relavis says the scope of the alliance includes worldwide joint marketing, collaborative selling, software integration, and shared implementation…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced that it has added nine new members to its CRM Solutions Alliance Network for application and technology providers and systems integrators. The company…
PLEASANTON, CA–PeopleSoft Inc., a eBusiness application provider, has announced the on-time delivery of PeopleSoft Customer Relationship Management (CRM) Analytics, a pure internet suite of applications that the company says enables businesses to measure the effectiveness of sales, marketing, and customer…
LITTLE ROCK, AR–Acxiom Corporation, a Customer Data Integration (CDI) solutions provider, has announced an alliance with IBM focused on providing clients of both companies with end-to-end solutions for business intelligence, data management and customer relationship management. Acxiom says the alliance…
SAN MATEO, CA & DENVER, CO–Zelerate, Inc., a provider of accelerated e-commerce solutions, and Jabber.com, Inc., a provider of commercial Jabber software and services and a subsidiary of Webb Interactive Services, Inc., have announced they have entered into a comprehensive…
ATLANTA–Ockham Technologies, Inc., a sales management automation (SMA) firm, has announced a partnership with Nextera Enterprises, a global consulting firm offering end-to-end Customer Relationship Management and Human Capital Management solutions, including developing and implementing sales and marketing strategies. The companies…
