PricewaterhouseCoopers and Hewlett-Packard Co. today unveiled an ambitious plan to develop and market new Internet solutions for the aviation industry through a jointly established Aviation Solution Center. The new center will include people, products and services from PricewaterhouseCoopers’ aviation consulting…
We recently spoke to Ryan Bacher, Director of online florist NetFlorist, and asked him a few questions about what it’s like to be in B2C in South Africa at the moment. Given that Mother’s Day was this month, it was…
By Matthew A. Peretz Checking onto a Lufthansa flight in Germany just got easier for members of Lufthansa’s frequent flier program. The company introduced its m-Barq system last year and has recently enhanced features so that travelers can now use…
If you’re not trusted, you can’t do business online. This was a key message delivered by three speakers at the Digital Interactive Media Association’s (DIMA) conference on South African e-tailing Thursday morning. Speakers from online financial services agent Mylife@bluebean, eBucks…
Web users are likely to purchase consumer packaged goods online, despite well-publicized horror stories from outfits like Webvan and Peapod.com — according to a study from Information Resources, Inc. Between November 2000 and February 2001, about 8,000 primary shoppers were…
When I shop online for something specific, I have a general idea of what I consider to be an acceptable price and expected delivery time. I certainly can be flexible if there is a good enough reason – for example,…
With customer acquisition costs on the rise, online retailers who want to survive will need to be resourceful. According to research/analysis firm IDC the cost of acquiring a customer on the Web is on the rise and will reach $122…
By Ken Envoy,M.D. The bigger SiteSell.com gets, the more I realize how easy it is to lose track of the customer. I used to answer all my own e-mail… sadly, that’s impossible now. Since there’s a team of people to…
How do you handle out-of-stock inventory? How does your Web site handle it? Do you use out-of-stock merchandise as an opportunity to learn what your customers want? Have you even thought about what your customer sees when a product is…
According to the Boston Consulting Group (BCG) e-tailers are risking their profitability by not effectively responding to customer demands — as a solution it suggests a five-pronged approach. “Converting traffic into profitable customer relationships is a challenge few online retailers…