Category Retail

Offline Brands Continue to Master E-Commerce

As if the most recent holiday season wasn’t proof enough that offline brands are taking over the e-commerce world, a survey by Andersen found that e-tailing sites associated with brick-and-mortar stores are delivering the best overall customer satisfaction. The survey…

What Customers Taught E-Business

Even though there is an extensive array of technology and solutions for enterprise and storefront building, there is no substitute for a key component of e-commerce interaction — the relationship with the consumer. In many ways, the customer has dictated…

A View from a Shopping Cart

All of your hard work is to bring your customer to this point – checkout. Your captivating marketing techniques have led them to your site and the navigation, usability and design has proven to be effective. Your e-commerce site has…

Aussie Consumer Sites Found Wanting

A sweep of Internet sites by the Australian Competition and Consumer Commission (ACCC) has found only three in ten e-tailers allow for the return, exchange and refund of goods. Even fewer sites disclosed their privacy policies. The sweep of 229…

8 Convenience Factors

Which do you prefer — going out to the mall where parking spots are scarce and crowds are plentiful? Or shopping from the comfort of your robe and slippers and finding exactly the items you want? With an increasing number…

TeaLeaf Launches TeaCommerce 2.0

SAN FRANCISCO–TeaLeaf Technology, who says it’s the first company to enable e-businesses to understand the complete online customer experience, has unveiled TeaCommerce 2.0, a new release of TeaCommerce solution for IT and business professionals. The company says TeaCommerce 2.0 includes…

9 Navigational Steps

The most diligently marketed e-commerce site that contains the best products can waste away from lack of sales. If customers can’t easily locate items and proceed through check out quickly, your profits and traffic could get lost too. Usability is…