Reprinted from SmallBusinessComputing.com When who you know is just as important as what you know, you might consider using contact-manager software to track all of your dealings with clients and customers. Sage Software’s ACT by Sage 2006, a descendant of…
Immediate customer interaction is often the key to increased customer satisfaction and sales for both bricks and mortar retailers and for e-commerce businesses as well. Crafty Syntax Live Help (CSLH) is an open source solution that helps customer interaction with…
You’ve worked hard and spent a lot of time and money building your customer base. The only thing that’s harder than getting customers in the first place is keeping them. And the only thing that costs more than getting customers…
Surveys have always played a critical role in developing marketing strategy and measuring user/customer response. However, creating, managing and delivering surveys hasn’t always been easy or cost effective. The latest tool from the WebSurveyor Corporation, the self-titled WebSurveyor 5.0 hopes…
Many Web entrepreneurs forget that e-commerce isn’t merely a case of setting up an online store and then waiting for sales to roll in. Instead, there’s a good deal of old-fashioned contact-making, customer support, and partnerships that enter into the…
Ever-expanding Internet access and faster broadband connections make Web-based applications such as NetSuite’s NetSuite Small Business more appealing to a larger audience. This powerful online accounting system is the latest incarnation of a program that used to be called NetLedger…
A recent study from Verizon Superpages.com found that 96 percent of small businesses plan to maintain or increase their Internet expenditures in 2003. Of the small businesses that have a Web presence, 53 percent intend to focus on improving their…