Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries that come in via phone, email, web forms and social media sites have many excellent choices. And while not every solution may…
It’s not quite the 57 varieties of Heinz or the 31 flavors of Baskin Robbins, but Oracle provides a hearty number of customer relationship management (CRM) products within its enterprise applications portfolio – four to be exact. • Oracle CRM…
Panorama Software has been in the business of business intelligence (BI) for more than 14 years. The company offers a suite of business intelligence applications that are designed to help your company make better, more profitable business decisions and then…
Our enterprise business intelligence (BI) buying guide and midmarket BI buyer’s guide looked at many of the best-known business intelligence vendors. But this article, our small business BI buying guide, focuses on lesser known products that might be every bit…
Our last business intelligence (BI) buyer’s guide featured SAP, IBM, Microsoft, Oracle, SAS, Information Builders and MicroStrategy. It was loosely labeled an enterprise guide, though many of these products also play well in the midmarket. All of them should be…
Microsoft’s (NASDAQ: MSFT) soon-to-be released Dynamics AX 2012 is a major redesign of the vendor’s flagship enterprise resource planning (ERP) product – and yet another addition to its five-member Dynamics ERP family. The other members of the Microsoft ERP product…
Our first two CRM buying guides covered the enterprise CRM and midrange CRM markets. This article will focus on the small business customer relationship management (CRM) market. Note that it ignores companies like Microsoft, SAP and Oracle, who increasingly serve…
Our Enterprise CRM Buyer’s Guide covered Oracle, SAP, Salesforce.com, SAP, Microsoft, RightNow, Pegasystems and Sword Ciboodle. While many of those vendors also play in the midmarket and small business CRM markets, they won’t be included in this midmarket CRM guide…
ERP systems were once used almost exclusively by large companies. In recent years, though, an increasing number of ERP solutions for smaller businesses (SMBs) have entered the market. Some are sold by vendors that primarily serve SMBs, although software giants…
Social CRM is one of those new words that some label a buzzword while others look to find merit in the new technology and applications. For the most part, social CRM is a CRM (customer relationship management) strategy that is…
