In a dramatic show of both responsiveness and the power of social media, Salesforce.com earlier this week abandoned its plans to charge for an analytics module for its customer relationship management (CRM) software and said it will instead incorporate the…
Aiming to empower small and medium businesses (SMBs) to deliver customer support in an increasingly social and mobile world, CRM specialist Salesforce.com on Wednesday introduced a new enterprise cloud service designed for social media. Dubbed Desk.com, the cloud service is…
IBM sees social networking capabilities as a massive opportunity that can help organizations transform their business operations. Big Blue this week said it would expand its Social Business Initiative to help organizations tap that opportunity by developing and expanding social…
The Wall Street Journal reported this week that the venture capital market has cooled considerably in the past six months, citing data from the National Venture Capital Association and Pricewaterhouse Coopers that found U.S. venture investment hit $6.95 billion in…
A sure-fire way for a software company to earn a little media buzz is by attracting big-name investors. That’s certainly the case for Nimble, a provider of social CRM solutions that today announced it raised $1 million in seed funding.…
CRM had a good year in 2011 with its highest revenues in many years. So what does the future hold? EnterpriseAppsToday asked CRM analysts and industry experts for their predictions for the year ahead. Mobile Access the Norm It’s hard…
Salesforce.com (NYSE: CRM) is extending the social enterprise to marketing with the release of its Radian6 Social Marketing Cloud. The new Radian6 Social Marketing Cloud offers enterprises new features in social monitoring, insights, engagement, workflow and websites can help social…
HP (NYSE: HPQ) is harnessing the technologies of recent acquisitions, Autonomy and Vertica, in its newly expanded Information Optimization portfolio. HP first announced the acquisition of Vertica, a privately held firm specializing in business intelligence and analytics services, in February.…
Salesforce.com (NYSE: CRM) is acquiring Model Metrics, a mobile and social cloud consulting services company. The cloud CRM leader is positioning the acquisition as part of its vision for the “social enterprise.” “The addition of Model Metrics’ mobile and social…
TIBCO Software (NASDAQ: TIBX) has announced a new version of its business intelligence platform, Spotfire 4.0. The latest version mainly focuses on making collaboration easy and accessible and sports new features for contextual collaboration, collective intelligence and social collaboration for…