Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for January 2001

Onyx, Microsoft Align On Industry-Specific CRM Solutions

Microsoft says financial services is the first industry targeted.

Xchange Delivers New Software Suite For CRM

The company is calling Xchange 7 the "brains behind CRM".

BT Syncordia Solutions, ClientLogic Join Forces On eCRM in Europe

The companies say they'll lead the way in e-CRM services throughout Europe.

CRM To Lead Market For Analytical Applications

International Data Corporation says this market will record revenues upwards of $2 billion by 2004.

CRM? First You Need To Have A Customer to Manage

Putting the cart before the horse in CRM.

ePartners Launches Series of CRM Solution Comparison Seminars

The seminars are to take place in 17 cities beginning February 6th.

Cap Gemini Ernst & Young Survey: Companies Lose By Not Tracking Customer Relationship Investments

Cap Gemini Ernst & Young say the survey data helps them quickly introduce a new tool to market - The CRM Index.

HearMe CRM VoIP To Be Interoperable With Cisco Customer Contact Software Platform

HearMe says this will offer new, efficient and cost-effective channels for increasing communication between customers and service agents.

eConvergent, eFORTIFY Form eCRM Alliance

The companies say the alliance will provide companies with eCRM business solutions customized and integrated for individual organizations.

MicroStrategy CRM Applications Now Generally Available

The company says the products will provide companies with a complete view of their customers.

netFuturi.com Launches eCRM Solution

The company says its web-based software service will provide virtually instant CRM for small and medium sized businesses.

Paradigm, CustomerLinx Forge CRM Alliance

CustomerLinx says it has chosen Paradigm Direct to build and deliver integrated customer care service solutions for Fortune 1000 companies.

Cap Gemini Ernst & Young, Xchange Team On Total CRM Solutions

Xchange says it has become a Preferred Partner for Cap Gemini Ernst & Young, who will train 150 consultants on implementing Xchange's …

salesforce.com, Sprint In Wireless CRM Alliance

salesforce.com says the alliance will provide wireless access to their online CRM services via Sprint's PCS Wireless Web for Business.

Report: CRM Requires Sound IT Strategy

The report, from Best Practices, LLC, says leading companies craft sophisticated IT strategies to provide enhanced customer service.

GoAmerica, salesforce.com Announce Wireless Access To Leading CRM Applications

The companies say salesforce.com will integrate with GoAmerica's Go.Web technology.

Worldtrak Releases Version 5.0 OF eCRM Solution

The company says the newest version will strenthen its position as the only provider of a scalable Microsoft Outlook-native eCRM solution.

Sun, E.piphany Team On Next Generation CRM Solutions

E.piphany says its next generation customer relationship management solution will run on the Solaris Operating Environment.

Lotus, Relavis Form Global Alliance

Relavis says it will deliver on its promise of powerful collaborative CRM by leveraging Lotus and IBM collaborative technologies.

Avaya Adds Nine New Members to CRM Solutions Alliance Network

The company says the program encompasses a growing number of hardware, software and services vendors, consultants and systems integrators …