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CRM: April 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for April 2001

The ABCs of CRM: One Size Does Not Fit All

Numerous factors go into a successful corporate deployment of a customer relationship management suite of applications, according to newest …

Cross-Channel CRM Continuity

Some common mistakes that businesses make when their customer service isn't integrated across all channels and how to avoid them.

Questions for Drew Bartkiewicz, Broadvision, Inc.

The VP with the company's industry solutions group talks about his checklist for return sales with e-commerce plays.

Sun and PeopleSoft Partner on CRM

Sun Microsystems and PeopleSoft have announced a strategic alliance to deliver scalable, Internet-ready CRM solutions targeted at the …

CRM Helper

Quaero CM Advisor™, a three-week campaign management software selection service, enables marketing and technology executives to make …

Onyx Debuts New Platform

New XML-based application server speeds deployment of CRM solutions.

Oracle's Innovation Allows for Global CRM in 90 Days

In a press conference titled, "Winning the War on Complexity" Oracle's Larry Ellison outlined the needs for infrastructure …

Financial Institutions Bank on eCRM Solutions from eSupportNow

eSupportNow's Retail Banking Solutions will enable retail financial institutions to establish, maintain and maximize long-term profitable …

Jeff McDermott Addresses Venture Capitalists

CustomerLinx Corp. president and CEO speaks at annual Harvard Business School Club of Atlanta New Economy Conference

BEA Teams with Peppers and Rogers Group for CRM Strategy Workshop

The five-day executive-level program is designed to assist BEA customers in jumpstarting their customer relationship management objectives.

Onyx, AvantGo Ally On Mobile CRM

Two well-known players in the mobile information sector Monday announced an alliance to tap into the growing mobile customer relationship …

Microsoft Reports Revenues, Focuses on CRM

According to Microsoft CFO John Connors, the results were strong across all businesses and came in a little better than company executives …

CRM Software Now Has a Voice

PeopleSoft Inc. has teamed up with JustTalk to release JustPractical with PeopleSoft CRM Sales application for eBusiness. The new software …

Personalization: Coming Full Circle, Part I

Arthur O'Connor's latest column looks at the evolution of personalization -- what was once a carefully defined niche strategy has now …

Quantum Chooses a Bright CRM Solution from Broad Daylight

The data protection provider is open to using Broad Daylight's Broad Mind technology.

Virtual Salesforce

More helpful than a FAQ and less intrusive than commission-based salespeople, Groopz combines the best features of old CRM with new CRM.

Clarent Brings a New Voice to Oracle

Oracle's Service Delivery Platform (SDP) software integrates into Clarent's software-driven Voice over IP (VoIP) communications platform.

Onyx Delivers CRM Services to Airborne Express

The air express distribution service takes Onyx as a partner in an effort to gain critical market share from rivals.

Aberdeen's CRM Top Ten

Market analysis and positioning services firm, Aberdeen Group, releases report, "What Works: Ten Significant CRM Implementations of 2000."

How 'bout a Little Good News?

eCRM provider CustomerLinx manages to secure $6 million even while most venture capitalists are keeping a low profile these days.