CRM: April 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for April 2001

Numerous factors go into a successful corporate deployment of a customer relationship management suite of applications, according to newest …

Some common mistakes that businesses make when their customer service isn't integrated across all channels and how to avoid them.

The VP with the company's industry solutions group talks about his checklist for return sales with e-commerce plays.

Sun Microsystems and PeopleSoft have announced a strategic alliance to deliver scalable, Internet-ready CRM solutions targeted at the …

Quaero CM Advisor™, a three-week campaign management software selection service, enables marketing and technology executives to make …

New XML-based application server speeds deployment of CRM solutions.

In a press conference titled, "Winning the War on Complexity" Oracle's Larry Ellison outlined the needs for infrastructure …

eSupportNow's Retail Banking Solutions will enable retail financial institutions to establish, maintain and maximize long-term profitable …

CustomerLinx Corp. president and CEO speaks at annual Harvard Business School Club of Atlanta New Economy Conference

The five-day executive-level program is designed to assist BEA customers in jumpstarting their customer relationship management objectives.

Two well-known players in the mobile information sector Monday announced an alliance to tap into the growing mobile customer relationship …

According to Microsoft CFO John Connors, the results were strong across all businesses and came in a little better than company executives …

PeopleSoft Inc. has teamed up with JustTalk to release JustPractical with PeopleSoft CRM Sales application for eBusiness. The new software …

Arthur O'Connor's latest column looks at the evolution of personalization -- what was once a carefully defined niche strategy has now …

The data protection provider is open to using Broad Daylight's Broad Mind technology.

More helpful than a FAQ and less intrusive than commission-based salespeople, Groopz combines the best features of old CRM with new CRM.

Oracle's Service Delivery Platform (SDP) software integrates into Clarent's software-driven Voice over IP (VoIP) communications platform.

The air express distribution service takes Onyx as a partner in an effort to gain critical market share from rivals.

Market analysis and positioning services firm, Aberdeen Group, releases report, "What Works: Ten Significant CRM Implementations of 2000."

eCRM provider CustomerLinx manages to secure $6 million even while most venture capitalists are keeping a low profile these days.