CRM: July 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for July 2001

Interactive entertainment company Nintendo of America, Inc. has selected the CRM solution from Infinium to drive its Retail Marketing …

Pets.com: Gone to the big kennel in the sky. Priceline.com: Hung out to dry. The list goes on. Don't want your name on it? Then embrace CRM. …

Total CRM software application revenues will increase from $9.4 billion worldwide by the end of 2001, to approximately $30.6 billion in …

Daleen Technologies joins the Oracle Partner Program, integrating its comprehensive billing functionalities with the CRM applications of the …

Prodded by poor Q2 results, the Cambridge CRM software maker will lay off 43 employees, or 19 percent of its staff. It's the second round of …

The Boston CRM software firm taps a 20-year industry vet to lead its daily operations.

With e-business longevity few and far between, one million customers can be quite an achievement. Customer relationship management (CRM) …

When it comes to CRM, it seems as if everybody wants to get into the act. But be wary -- not all CRM solution providers are what they claim …

CHARTER continuumTM from Swallow Information Systems will assist the airline with customer contact unification and reporting, while creating …

The new "Retail & Consumer Goods Solution" platform is expected to help retail and manufactuing companies manage marketing and …

The immediate future for mobile CRM applications lies not in connecting business with consumers, but in connecting employees and their …

Ericsson Microsoft Mobile Venture's complete solution for easy mobile access — Moso — gets a CRM boost from the companies' …

Dun & Bradstreet's Christopher Lucas and Krishna Chettayar discuss some of the preparation involved prior to successful CRM implementation.

There was no Internet in Harper Lee's time, but her Atticus Finch knew some timeless truths. Take his advice. Stand in your customers' …

An announcement today revealed that ZAMBA will provide a method for enabling efficient and effective analysis of information from customer …

Resulting from the purchase of Java server technology provider ActionPoint, Inc., Chordiant Selling Director allows enterprises to produce …

Companies considering viral marketing and customer satisfaction when identifying loyal customers can reduce customer acquisition costs by 27 …

Dimension Data's South African i-Commerce division reports that it has completed an e-business customer management solution for German …

Former Acxiom executive hired to help boost the company's MarketSmart CRM development effort.

Aspect Communications Corporation has globally released the Aspect® Customer Self-Service (CSS) Feature Pack for the Aspect Contact …