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CRM: August 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for August 2001

E.piphany Added to EDS Alliances

The E.piphany E.5 system will represent EDS's integrated CRM service offerings, chosen for its high functionality.

Guaranteed CRM

The SalesLogix QuickStart Guarantee: Your SalesLogix CRM system will be fully implemented at the stated QuickStart price, in accordance with …

KANA Gets In The Know With New CIO

Technology industry veteran Tanya Dins is expected to have all the answers at Menlo Park, Calif.-based customer relationship …

Dow Jones Newswires Deploys salesforce.com

The financial news provider will standardize its North American sales and customer support operations on salesforce.com's online CRM service.

Manning Gets Pivotal Role

Bo Manning, formerly of Roundarch, joins Vancouver-based Pivotal Corporation as president and CEO.

CRM: Do You Know What Your Customers Experience?

Before you sign off on that million-dollar customer relationship management (CRM) project, I recommend testing your company's customer …

PeopleSoft Completes Cohera Acquisition

Cash deal adds catalog management and content integration software to Pleasanton, Calif.-based company's CRM platform.

Multi-channel CRM Infrastructure for a 360-degree Customer View

A complete perspective of customers is critical to unlocking the full potential of CRM systems, and requires diligent planning and execution …

PeopleSoft Scores $10 Million IRS Contract

Pleasanton, Calif.-based company says its PeopleSoft 8 CRM platform is just the thing the government needed to upgrade its 35-year-old …

Weeding Out the Right CRM Solution

Astute Solutions has added The Toro Company, specialists in lawn care and landscaping, and Gage Customer Service to its client roster with …

Risky Business

Arthur O'Connor takes a look at the hyper-competitive, ever-changing global economy, where playing it safe with CRM initiatives may be the …

Relizon Will Buy Epsilon

The Dayton, Ohio, CRM specialist will buy the Burlington, Mass., marking software firm, for an undisclosed sum.

Corel Draws on Aspect

The Aspect Contact Server becomes the CRM solution of choice for the creative application provider.

Customer Relationship Management Goes Mobile

It's all about making the most of customer data. Losing the wires could add efficiency. Our analysis will help you begin to assess your …

Yesmail.com Making Play for CRM Clients

While increasing its competition with existing players, the CMGI-owned e-mail and list management firm hopes to leverage its …

CRM for Your Site � on the Cheap

At the health system where I work, one of the first things we do with new residents is put them to bed. That's right. We put …

Gartner Creates its First CRM Excellence Award

The award will recognize the business-to-business, business-to-consumer and electronic CRM (eCRM) companies that most clearly demonstrate …

E-CRM Deployment Options

A significant challenge facing companies today concerns investment in electronic customer relationship management (e-CRM) solutions. There …

IDC: CRM To Generate Over US$14 billion By 2005

Additionally, IDC's latest bulletin shows that North America is the biggest spender but Western Europe will exhibit highest growth.

SurfGold Appoints Chinese Reseller For CRM, PRM Solutions

CRM consultant and solutions provider SurfGold has appointed reseller XVizion, a Hong Kong-based distribution and consultancy firm …