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CRM: September 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for September 2001

I Have a Dream: CRM on a Personal Level

After fending off an aggressive attack by the Nimda virus, Alexis Gutzman discusses her must-have features list for the ultimate personal …

Roundarch Collaborates with Broadvision

The customer relationship solution providers will collaborate to expand BroadVision's Solution Value Proposition (SVP) program. SVP helps …

CRM, Yes, But Don't Forget to MRC

If you want to get it right, you need to follow not CRM, but MRC: Manage your e-business correctly so that you can establish a relationship …

Salesforce.com Introduces New CRM Features

Global Customer Relationship Management gets a makeover by San Francisco's Salesforce.com.

Microsoft Signs on Quaero as Partner

CRM solution provider Quaero LLC has been added to the roster of Microsoft's Certified Partner Program and was chosen for proficiency on the …

Telematics as CRM Tool

GartnerG2, a research division of advisory firm Gartner, Inc, released a new report, "Telematics Services: An Audience Builder, Not a …

Must Haves vs. What's Nice to Have for CRM Project Management, Part I

In order to provide some real-world experience and common sense to CRM project management theory, Arthur O'Connor offers his opinion of what …

KANA's New VP Is One For The Americas

Martin Onofrio joins e-business services executive team as senior vice president of the Americas.

Gartner CRM Summit Concludes

The research and advisory firm's CRM Summit Fall 2001 in Orlando, Fla. last week revealed key issues surrounding customer relationship …

Knowing When to Say, "Goodbye"

While no e-tailer likes to disappoint customers, there are some that may just not be worth keeping. The lengths you want to go to …

TeleTech Authorizes Stock Repurchase Program

In a move initiated by recent tragic events and economic uncertainty, global CRM solutions provider TeleTech Holdings, Inc. has authorized a …

Forbes.com Deploys PurpleCRM

The online component to the business magazine will power its sales force automation (SFA) with PurpleCRM — a product that capitalizes …

Active Decisions Names Startup Veteran To VP Post

Eight-time startup veteran, Rick Maddox, joins executive team at Web-based eCRM decision-support applications company.

Avoiding CRM Pitfalls

Two research firms recently suggested ways in which to avoid CRM disasters.

RBC Royal Bank Taps Unica

The Canadian financial services company picks software from the Lincoln, Mass., firm to run its Visa marketing campaigns.

Inside Edge

J.G. Sandom advises Web marketers to watch how consumers' "cyberdelegates" operate.

Learning the Language

If the new digital lexicon often leaves you confused, we have the perfect solution.

iForce Rules

An expanded relationship between Sun Microsystems, Inc. and Pegasystems Inc. — part of the iForceSM program — will bring powerful …

The Silver Lining To The Economic Slowdown

Arthur O'Connor finds the positive among the negative: companies are taking a more thoughtful, intelligent and insightful approach to CRM.

Advertising.com Standardizes on Siebel

In preparation for an expected growth in Internet advertising revenue in the United States, Advertising.comSM, Inc. will deploy Siebel …