CRM: September 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for September 2001

After fending off an aggressive attack by the Nimda virus, Alexis Gutzman discusses her must-have features list for the ultimate personal …

The customer relationship solution providers will collaborate to expand BroadVision's Solution Value Proposition (SVP) program. SVP helps …

If you want to get it right, you need to follow not CRM, but MRC: Manage your e-business correctly so that you can establish a relationship …

Global Customer Relationship Management gets a makeover by San Francisco's Salesforce.com.

CRM solution provider Quaero LLC has been added to the roster of Microsoft's Certified Partner Program and was chosen for proficiency on the …

GartnerG2, a research division of advisory firm Gartner, Inc, released a new report, "Telematics Services: An Audience Builder, Not a …

In order to provide some real-world experience and common sense to CRM project management theory, Arthur O'Connor offers his opinion of what …

Martin Onofrio joins e-business services executive team as senior vice president of the Americas.

The research and advisory firm's CRM Summit Fall 2001 in Orlando, Fla. last week revealed key issues surrounding customer relationship …

While no e-tailer likes to disappoint customers, there are some that may just not be worth keeping. The lengths you want to go to …

In a move initiated by recent tragic events and economic uncertainty, global CRM solutions provider TeleTech Holdings, Inc. has authorized a …

The online component to the business magazine will power its sales force automation (SFA) with PurpleCRM — a product that capitalizes …

Eight-time startup veteran, Rick Maddox, joins executive team at Web-based eCRM decision-support applications company.

Two research firms recently suggested ways in which to avoid CRM disasters.

The Canadian financial services company picks software from the Lincoln, Mass., firm to run its Visa marketing campaigns.

J.G. Sandom advises Web marketers to watch how consumers' "cyberdelegates" operate.

If the new digital lexicon often leaves you confused, we have the perfect solution.

An expanded relationship between Sun Microsystems, Inc. and Pegasystems Inc. — part of the iForceSM program — will bring powerful …

Arthur O'Connor finds the positive among the negative: companies are taking a more thoughtful, intelligent and insightful approach to CRM.

In preparation for an expected growth in Internet advertising revenue in the United States, Advertising.comSM, Inc. will deploy Siebel …