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CRM: October 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for October 2001

Taking the Pledge for CRM Success, Part I

If you're serious about implementing a CRM strategy, you'll have to take Arthur O'Connor's three-point pledge. This article discusses the …

Return Path, Veripost Merge

The two will combine to tackle the nascent e-mail change of address space.

Group 1 to Acquire Vision-R eTechnologies

CRM firm to add digital archiving and retrieval to DOC1 customer communications management suite.

Onyx and Avanade Buy a House

The two early adopters of the Microsoft® .NET My Services program will collaborate on a number of .NET initiatives and have already …

Blue Martini Down Under

Australia's leading wholesaler of grocery, general merchandise, liquor and tobacco, Metcash Trading Limited Australasia, has chosen Blue …

divine Acquisition

In an effort to enhance its customer interaction management (CIM) offerings, business service solutions provider, divine, inc. has acquired …

Social Services Value CRM Too

New Hampshire Department of Health and Human Services utilizes solutions from Seneca Corporation to improve its customer service …

Vertical Alliance's Biggest Fan

The Philadelphia-based company that specializes in customer interaction and ticketing solutions for the sports, media and entertainment …

Furthering Relationships Without Fueling Distrust

The better we understand our customers' interests, goals, needs, and wishes, the better equipped we'll be to develop product offerings …

New Offering from PwC Division Touts Consistent CRM

PwC ConsultingTM, a division of financial services organization PricewaterhouseCoopers, has released CRM ACCEL — a complete …

Surebridge Assured With Q3 Success

Announcing several new customer wins, Surebridge Inc. adds to a successful third quarter in its provision of enterprise …

360� in Vegas

Customer 360° Conference & Expo Fall 2001 is scheduled for November 12-15, 2001 in Las Vegas, Nevada and was developed to deliver …

Salesforce.com Helps Integrate CRM

In a new partnership with Data Junction, Salesforce.com enhances online CRM integration capabilities, connecting the Web service with …

Condensed Cycles

Oracle recently unveiled a new application that's designed to shorten product release cycles and enhance CRM functionality.

PeopleSoft Offers Up Trifecta Of Announcements

E-business software maker comes up big with new multi-lingual HR system, CRM enhancements and a mobile deal with BlackBerry maker.

CornerBank Deploys SEDONA's Intarsia

Web-based app brings CRM integration to the Kansas bank.

CRM Tops Gartner's List of Four Technologies for the Future

Analysts from Gartner, Inc., kicking off the company's Gartner Symposium/ITxpo 2001 in Florida this week, announced what they suspect will …

'ACRA' Defined, Part 1: Trawling for Customers

I've come up with an acronym that I believe encapsulates and encompasses the full spectrum of our marketing responsibilities: ACRA, which …

Siebel Announces Microsoft Integration

Siebel Systems makes plans integrate Siebel 7 and Microsoft's .NET Enterprise Server Platform.

Must Haves vs. What's Nice to Have for CRM Project Management, Part II

In the conclusion of this article, Arthur O'Connor outlines the essentials that are truly elemental to the success of CRM in an organization.