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CRM: February 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for February 2002

American, British Companies Making Most of the Internet

Companies in the United States and Britain are the most likely to incorporate the Internet into activities such as CRM, marketing, order …

Salesforce Inks Hotel Group

Le Meridien selects salesforce.com's online CRM solution for its 200-plus global sales team based across 55 countries.

Wheelhouse Adds Ex-EasyAsk Pres.

The Burlington, Mass., maker of CRM software hires Frank Chisholm as senior vice president of sales and marketing.

ManagedOps Will Support Microsoft CRM Product

The Great Plains and Siebel application outsourcing service provider announces that it will offer a hosted version of the just-announced …

E-Mail Enhances Education

Open University, Britain's largest academic institution, will improve communication with its 150,000 online students through Silicon …

CRM Takes Priority Among IT Investments

More U.S. businesses will spend $500,000 or more on CRM technology over the next two years than they will on other large-scale …

PeopleSoft Acquires Calico Assets

With the purchase of the intellectual property and certain assets of Calico Commerce, PeopleSoft will provide an Internet product …

Extended Systems Acquires AppReach

Deal strengthens company's mobile applications development offering.

Salesforce.com Keeps Busy

The San Francisco-based CRM solution provider has been hard at work with new releases and strategic alliances while still having time to …

Simplifying CRM

Customer relationship management used to be as simple as taking the extra time to learn the names and livelihoods of those who plunked down …

Onyx and Deloitte Collaborate

The two companies will initially deliver CRM solutions to specific markets and geographic regions with plans for rapid expansion.

Knowledge: The Key to ROI

Recently, Arthur's been examining what DOESN'T deliver ROI in a CRM initiative. Here's the one you've been waiting for: what makes CRM pay …

Pivotal Rings in Bell

Former Siebel "MVP" Melanie Bell lands senior vice president post at the Canada-based CRM solutions provider.

ISM's Top 30 CRM Products Announced

The consulting firm used DCI's CRM Conference & Exposition in Chicago as a platform to honor the winners of the Top 30 CRM software packages …

eConvergent Solution Emerges

The Pleasanton, Calif. CRM infrastructure firm releases eMerge — an enterprise integration platform that connects disparate customer …

Salesnet Rings Up $7.8 M

The Boston sales force automation ASP adds new financing for product enhancement and predicts it will turn a profit by year's end.

Salesforce.com Goes Offline and Big Biz

The ASP pioneer offers a sneak peek at new versions of its CRM and sales force automation products at DEMO 2002.

Sony Enters the SPIN Zone

The famed movie studio drives up online promotional and marketing stakes just in time for summer's new releases.

Aspect Ends CRM Drought

When its customers began to thirst for better service, Florida Water implemented contact center and call center solutions from Aspect …

Strip Clubs

Not surprisingly, Las Vegas is an excellent paradigm of good customer service. After all, people keep coming back for some reason.