CRM: February 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for February 2002

Companies in the United States and Britain are the most likely to incorporate the Internet into activities such as CRM, marketing, order …

Le Meridien selects salesforce.com's online CRM solution for its 200-plus global sales team based across 55 countries.

The Burlington, Mass., maker of CRM software hires Frank Chisholm as senior vice president of sales and marketing.

The Great Plains and Siebel application outsourcing service provider announces that it will offer a hosted version of the just-announced …

Open University, Britain's largest academic institution, will improve communication with its 150,000 online students through Silicon …

More U.S. businesses will spend $500,000 or more on CRM technology over the next two years than they will on other large-scale …

With the purchase of the intellectual property and certain assets of Calico Commerce, PeopleSoft will provide an Internet product …

Deal strengthens company's mobile applications development offering.

The San Francisco-based CRM solution provider has been hard at work with new releases and strategic alliances while still having time to …

Customer relationship management used to be as simple as taking the extra time to learn the names and livelihoods of those who plunked down …

The two companies will initially deliver CRM solutions to specific markets and geographic regions with plans for rapid expansion.

Recently, Arthur's been examining what DOESN'T deliver ROI in a CRM initiative. Here's the one you've been waiting for: what makes CRM pay …

Former Siebel "MVP" Melanie Bell lands senior vice president post at the Canada-based CRM solutions provider.

The consulting firm used DCI's CRM Conference & Exposition in Chicago as a platform to honor the winners of the Top 30 CRM software packages …

The Pleasanton, Calif. CRM infrastructure firm releases eMerge — an enterprise integration platform that connects disparate customer …

The Boston sales force automation ASP adds new financing for product enhancement and predicts it will turn a profit by year's end.

The ASP pioneer offers a sneak peek at new versions of its CRM and sales force automation products at DEMO 2002.

The famed movie studio drives up online promotional and marketing stakes just in time for summer's new releases.

When its customers began to thirst for better service, Florida Water implemented contact center and call center solutions from Aspect …

Not surprisingly, Las Vegas is an excellent paradigm of good customer service. After all, people keep coming back for some reason.