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CRM: April 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for April 2002

France Telecom Taps ATG's CRM Portal

The French telecommunications giant will use ATG's Enterprise Commerce and Portal Suite to sell mobile phones and service subscriptions.

Salesforce.com Is Always Just an Email Away

Dejima Direct SFA uses natural language technology to provide real-time access to salesforce.com applications from any device — all you …

EPIC FastForward

It's not enough to launch an e-store and wait for shoppers to empty your shelves. Once you've brought buyers in the door it takes effort to …

CRM Spending on the Upswing

Dataquest found significant industry growth but a TDWI study revealed that almost three-quarters of companies have not yet deployed a CRM …

E.piphany Scores With NFL Deal

CRM agreement will help the league and 32 franchises really get inside the minds of its fan base.

Curing Corporate Schizophrenia, Part 1

Why do businesses spend a fortune enticing people to become customers, then shun those same people once they are customers? The causes -- …

Unilever Philippines Goes Live With New CRM Solution

Unilever Philippines has successfully implemented a standalone CRM solution to help improve its call center capability.

Wyse Choice is Salesforce.com

Leading thin-client manufacturer Wyse Technology selects the customer relationship management ASP's Enterprise Edition for use across …

Chordiant Nabs OnDemand

The CRM software maker buys out another with J2EE capabilities for $12 million in cash.