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CRM: May 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for May 2002

Japan's CRM Market To Hit $6.8 Billion By 2006

Japan will rely more on CRM solutions rather than in-house technologies to forge stronger ties with customers.

Case Study: IBM and Siebel Systems

Even the biggest and best companies can improve their customer service; even when they deal in CRM themselves.

UpShot Mixes CRM With Microsoft Office Apps

The Web-based CRM software provider says that salespeople who rely on Microsoft Office applications will find comfort — and integration …

SAP Shakes Up U.S. Operations

Leo Apotheker will head global sales and SAP's U.S. operations, as the company looks to a brighter second half of the year.

Siebel to Help Navy With Recruiting

The CRM software specialist scores a high-profile deal to power the U.S Navy's recruitment operations.

The Rise and Fall of CRM, Part 3

Despite what you'll hear from some industry pundits, the CRM craze has officially come to an end.

Reuters, Siebel Pair Off

The new partnership will develop and market CRM apps for the financial services sector integrating financial data with e-business solutions.

Jamcracker, Salesforce.com Make Executive Decisions

The application services aggregator and the Web-based CRM leader announce new president and CFO, respectively.

Case Study: Sanlam Life and Siebel Service

At times, helping your customers succeed can help you improve your own business. Don't be shy about increasing your customer understanding; …

Tom Siebel Hates Me (And Anyone Else Asking The Tough Questions)

Siebel Systems is, without a doubt, the most closed-off, inaccessible, information-hostile public company in the software industry. Which …

Quadstone Cements Management

The Boston CRM software maker's 9-month search for a CEO ends with the appointment of Paul Kelly, formerly with Portal Software.

Case Study: The Regence Group and Onyx Software

Sometimes results may not be quantifiable, but a concentrated effort and a focus on customer relationship management can lead to vastly …

PeopleSoft, Agile Team Up On Software Package

Two California e-Business software makers say they've got the goods when it comes to a solution for product life cycle management.

The Rise and Fall of CRM, Part 2

This three-part column is about the birth and death of the CRM fad. In part one, we looked at the Internet craze, which in some ways helped …

The Rise and Fall of CRM, Part 1

In essence, the promise of quick-and-easy, plug-and-play CRM has been completely debunked, which is both good news and bad news.