CRM: July 2002
Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for July 2002
CRM Market Suffers Some Growing Pains
Forrester Research reports that the CRM market will suffer a drop in 2002 revenue, but recover to grow steadily, though modestly, to reach …
Bigfoot Interactive, Fujitsu in CRM Deal
The arrangement could presage further alliances between CRM players and e-mail specialists.
Please Don't Shoot the Customer, Part 1
Customer profitability management: the trends, case studies, and solutions. Part 1 of a three-part series.
UpShot Adds $10 Million to Complete Funding
The Mountain View, Calif.-based CRM ASP lands financing that it reports will carry it to a cash-flow positive position.
Case Study: Bell Mobility/E.piphany
When Bell Mobility, a division of Bell Canada, needed a new program to enhance its current customer service offerings while greatly …
CRM For Everyone
Microsoft is ready to roll out its long-anticipated CRM product, eyeing the mid-market. Microsoft Earmarks $500M For Partners
Salesforce.com Speaks the Language
The online CRM service provider announces that it now supports eight languages and currencies, lands new customer.
I Don't Know You: CRM for the Anonymous Browser
Even your best friend was once a stranger. The bulk of your site's visitors aren't registered users, but anonymous browsers. How to make …
Asia's 2001 CRM Revenues Grew 7.8 Percent
The market will continue to experience a CAGR of 32.2 percent from 2001 to 2008, said Frost & Sullivan.
Cape Clear Integrates Salesforce.com
The Web services technology company announces an agreement to integrate Salesforce.com with other enterprise applications and systems.
CRM Needs a Team to Succeed
With increasing demands from customers for real-time service, employee adoption and enterprise-wide strategies take on increasing importance.
There's a New CRM Kid in Town
BizAutomation CRM, based on Microsoft Outlook and Exchange and the .NET architecture, will be positioned to help ASPs and other service …