CRM: July 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for July 2002

Forrester Research reports that the CRM market will suffer a drop in 2002 revenue, but recover to grow steadily, though modestly, to reach …

The arrangement could presage further alliances between CRM players and e-mail specialists.

Customer profitability management: the trends, case studies, and solutions. Part 1 of a three-part series.

The Mountain View, Calif.-based CRM ASP lands financing that it reports will carry it to a cash-flow positive position.

When Bell Mobility, a division of Bell Canada, needed a new program to enhance its current customer service offerings while greatly …

Microsoft is ready to roll out its long-anticipated CRM product, eyeing the mid-market. Microsoft Earmarks $500M For Partners

The online CRM service provider announces that it now supports eight languages and currencies, lands new customer.

Even your best friend was once a stranger. The bulk of your site's visitors aren't registered users, but anonymous browsers. How to make …

The market will continue to experience a CAGR of 32.2 percent from 2001 to 2008, said Frost & Sullivan.

The Web services technology company announces an agreement to integrate Salesforce.com with other enterprise applications and systems.

With increasing demands from customers for real-time service, employee adoption and enterprise-wide strategies take on increasing importance.

BizAutomation CRM, based on Microsoft Outlook and Exchange and the .NET architecture, will be positioned to help ASPs and other service …