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CRM: July 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for July 2002

CRM Market Suffers Some Growing Pains

Forrester Research reports that the CRM market will suffer a drop in 2002 revenue, but recover to grow steadily, though modestly, to reach …

Bigfoot Interactive, Fujitsu in CRM Deal

The arrangement could presage further alliances between CRM players and e-mail specialists.

Please Don't Shoot the Customer, Part 1

Customer profitability management: the trends, case studies, and solutions. Part 1 of a three-part series.

UpShot Adds $10 Million to Complete Funding

The Mountain View, Calif.-based CRM ASP lands financing that it reports will carry it to a cash-flow positive position.

Case Study: Bell Mobility/E.piphany

When Bell Mobility, a division of Bell Canada, needed a new program to enhance its current customer service offerings while greatly …

CRM For Everyone

Microsoft is ready to roll out its long-anticipated CRM product, eyeing the mid-market. Microsoft Earmarks $500M For Partners

Salesforce.com Speaks the Language

The online CRM service provider announces that it now supports eight languages and currencies, lands new customer.

I Don't Know You: CRM for the Anonymous Browser

Even your best friend was once a stranger. The bulk of your site's visitors aren't registered users, but anonymous browsers. How to make …

Asia's 2001 CRM Revenues Grew 7.8 Percent

The market will continue to experience a CAGR of 32.2 percent from 2001 to 2008, said Frost & Sullivan.

Cape Clear Integrates Salesforce.com

The Web services technology company announces an agreement to integrate Salesforce.com with other enterprise applications and systems.

CRM Needs a Team to Succeed

With increasing demands from customers for real-time service, employee adoption and enterprise-wide strategies take on increasing importance.

There's a New CRM Kid in Town

BizAutomation CRM, based on Microsoft Outlook and Exchange and the .NET architecture, will be positioned to help ASPs and other service …