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CRM: March 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for March 2003

Salesforce.com Pairs CRM Service with Outlook

The concern releases a platform that couples Microsoft's Outlook and its CRM service.

Microsoft Strengthens HelpDesk Features in CRM

In a deal with Network Associates, Microsoft stitches the Magic Solutions HelpDesk IQ product to its new CRM suite.

License To Waste

Nearly half of the CRM software licenses that were bought to improve the consumer experience are languishing on shelves — unused.

Aberdeen Reports Web-based CRM Succeeding

According to a report by the Boston-based research firm, customers of of hosted CRM application are satisfied and likely to subscribe to …