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CRM: September 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for September 2003

Salesnet Offers a Small Business Express Lane to CRM

Looking to help growth-minded small businesses, online CRM vendor Salesnet announces Salesnet Express, a five- and 10-seat version designed …

Study: CRM, SRM Key to Operational Excellence

A new report from Cap Gemini Ernst & Young finds overall operational excellence can best be achieved by the marriage of point solutions with …

BEA, Salesforce.com Join 's' Forces

The two systems providers collaborate on WebLogic Workshop 8.1 developer aids for Salesforce.com's development tool.

RightNow CEO Foresees End of Software Dinosaurs

The hosted customer service and support solutions provider is on a mission to take over the agent desktop in the contact center.

Salesforce.com Teams to Tie CRM to the Call Center

Salesforce.com, Echopass and Genesys Telecommunications Laboratories unite to offer SMBs an online, subscription-based service that combines …

PeopleSoft Showcases New Tools, Integration Plans

Eager to draw attention away from Oracle's highly-publicized takeover attempt, the company shows off its joint J.D. Edwards/PeopleSoft …

CRM: Building Bridges Between Customers and SMBs

A growing number of small businesses recognize that in order to compete they must cater to Web-savvy customers. Surebridge provides small …

Businesses Feel at Home With Hosted CRM

A recent study by the Aberdeen Group reports that a third of its respondents use hosted CRM applications and that the vast majority will …

Get to Know Your Customers Individually

Numbers are great, but real insight can be gained from seemingly nebulous survey data.

Sun, Siebel Retain Close Ties

The two tech heavyweights expand a three-year relationship to develop and deliver Java-based Web services and Siebel eBusiness apps on …