Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for December 2010

SAP Business Intelligence: A Focus on Spreadsheets and Salesforce.com

SAP looks to appeal to small businesses and departmental managers.

CRM Strategies for Mobile Segments

Defining the needs of different mobile customer segments.

Greenberg's CRM 2011 Watch List

Paul Greenberg offers up the details on the big 4 players to watch.

Social CRM Tips For The New Year

9 Easy Tips to improve your social CRM strategy for 2011.

Gifts To Give Your CRM Users

5 things you can give users to help them deliver better results with CRM.

CRM Invaluable Contact Center Tool

Integrated CRM and Call Center applications facilitate valuable customer overview.

Top CRM Stories of 2010

Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's biggest stories.

Cloud CRM: Platform or Product?

Large enterprises typically need a complete CRM application with toolkit and platform but not everyone has large enterprise needs.

SugarCRM Worth Around $350M

Research firm pegs open source CRM provider worth $350 to $360 million.

Top 3 Trends in CRM

Mobility, social media and analytics tops the technologies that change current customer relationship management (CRM) practices.

Could Oracle Acquire Salesforce.com? Will IBM or HP Buy SAP?

This list of IT predictions for 2011 suggests that these enterprise app vendor acquisitions could be reality next year.

FuzeDigital Social CRM Software

FuzeDigital might not make the top 5 CRM provider list but they have a pretty good name.

Choosing a Hosted Customer Relationship Management (CRM) System

A look at how one company embarked on an extensive review process to ensure the best CRM decision was made for the company.

Really Simple Systems Free CRM Announces 1000 Users

Really Simple Systems Free Edition is a two-user web-based customer relationship management (CRM) system.

CRM Buying Lessons Learned

Poorly defined CRM deployments are viewed as a waste.

InsideView Announces Expanding CRM Partner Program

InsideView claims more than 50 partners now represent its sales intelligence solution.

M-Files Document Management Available for Salesforce CRM

M-Files for Salesforce CRM is a cloud-based document management solution that is integrated with Salesforce CRM.

Microsoft CRM 2011 Release Candidate, Launch Date Announced

Microsoft has unveiled a pre-release version of Dynamics CRM 2011 and set an official launch date of Jan. 20.

Ten Ways Social Media is Changing Sales and CRM

Social CRM experts from BatchBlue and JitterJam provide tips on how businesses can monitor and use social media sites to improve customer …

Microsoft CRM 2011 Release Candidate Available, Launch Date Set

Microsoft unveils a pre-release version of Dynamics CRM 2011 and sets a launch date of Jan. 20.