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CRM: July 2011

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for July 2011

Oracle Boosts CRM Portfolio with InQuira Acquisition

The acquisition gives Oracle a knowledge-management suite and agent-assisted CRM.

A Dozen Simple Ways to Improve Customer Relations

Business owners, customer service experts and marketers share their tips on how to gain customer loyalty.

SAP Sets Sights on Mobile Enterprise Apps

SAP's Sybase acquisition is behind the company's push into enterprise mobility apps.

Is it Time to Add Google+ to Social CRM Tools?

The meteoric rise of Google+ means it's only a matter of time until social CRM and social media monitoring tools begin tracking the service.

Small Business CRM Buying Guide

Sage, Zoho and NetSuite are just three of the vendors covered in our SMB CRM guide.

Midmarket CRM Buying Guide

CDC Software, SalesLogix and SugarCRM are among the vendors covered in our midmarket CRM buying guide.

Microsoft Plans New CRM, ERP Releases

Microsoft's Worldwide Partner Conference this week included some ERP and CRM product announcements.

Oracle Ratchets Up Cloud CRM Battle with CRM On Demand

Oracle CRM On Demand 19 offers new native mobile apps for Apple and RIM and new Microsoft Outlook integration.

CRM Biggest Market for Software as a Service (SaaS)

Gartner expects SaaS to represent nearly 32 percent of the CRM market's total software revenue in 2011.

ERP Buyer's Guide for Small Businesses

Our small business ERP buying guide includes names like NetSuite, Exact Max, Epicor and Syspro.

Twitter Acquires Social Media Analytics Company

Twitter gets an analytics boost with the acquisition of BackType.

Seven Ways to Reward Your Customers and Improve Your CRM

Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience.