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CRM: October 2011

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for October 2011

What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers

Oracle made a bold move into cloud CRM this month, but what does it mean for competitors like Salesforce and Microsoft and Oracle's own …

Microsoft Dynamics CRM Q4 2011 Service Update Released

Updated: Is Microsoft feeling the heat of faster, smaller competitors in the customer relationship management (CRM) space or just feeling …

Oracle Buys RightNow for Cloud Customer Service

Oracle takes aim at Salesforce.com with its expanding cloud CRM service.

NetSuite Updates OneWorld Cloud ERP

NetSuite OneWorld 2011 boasts new CRM and analytics features.

13 Ways to Improve Your Supply Chain Management

Supply chain management experts share their tips on how to make your supply chain operate more efficiently.

HTML5 Will Transform Mobile Business Intelligence and CRM

HTML5 will lead to richer mobile BI and CRM apps that can be used across browsers and devices.

SAP Wrestles with ERP Complexity

SAP ERP spans the entire enterprise, so of course it's complicated. But the company is working on ways to make ERP easier to use.

IBM Evolves from On Demand to SmartCloud

New IBM application services for cloud include middleware, DB2, SAP services and CRM.

Cisco Touts Social CRM Call Center Success

Cisco's contact center business has posted strong growth in the year since the company added social CRM to the software.

An In-Depth Look at Oracle Fusion Applications

What does the formal launch of Fusion mean for existing Oracle CRM and ERP users?

CRM Review: TenDigits Makes Microsoft Dynamics CRM Mobile

TenDigits gives mobile salespeople access to Microsoft Dynamics CRM in the field.

Oracle Launches Cloud Platform for CRM, HR

Larry Ellison blasts Salesforce.com as a 'roach motel' cloud as new database, Java and Fusion Apps cloud debuts.

Oracle Adds Call Center, Marketing to CRM as Salesforce Rivalry Heats Up

Oracle's latest cloud CRM release comes amid controversy with rival Salesforce.com.

Oracle Speeds Up Business Intelligence, CRM and ERP

The big theme at this at this week's OpenWorld was speeding up Oracle applications with 'big data' analytics.