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CRM: March 2012

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for March 2012

Knowledge Workers Find Sales Analytics Lacking

A new survey finds just 19 percent of knowledge workers are happy with the analytics capabilities of their sales force automation software.

Review: Xobni for Outlook Makes CRM Intuitive, Fun

Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also …

Web Chat, Speech Analytics Hottest Contact Center Technologies for 2012

Web chat and speech analytics will be the two fastest-growing contact center technologies this year, according to Contact Babel research.

BPM + CRM Yields Great Results for Insurer

Many experts say using BPM to improve customer-facing processes such as handling call center inquiries is a smart idea. Farmers Insurance …

Nucleus Research: Social, Mobile CRM Boost Sales Productivity

According to a new Nucleus Research report, adding social features and mobile access to CRM applications increased the productivity of sales …

Axeda Integrates M2M Data with SAP CRM, ERP

Axeda Corporation's alliance with SAP Gold Certified Partner GlobalSoft Solutions enables SAP customers to utilize machine-to-machine data …

Infor Connects ERP with Salesforce.com CRM

The Inforce Everywhere application, built on Salesforce's Force.com platform, keeps core CRM data in sync with data from ERP, offering what …

NetBase Adds New Capabilities to Social Media Monitoring Software

NetBase, a social media monitoring specialist that has a sales partnership with SAP AG, is introducing several new solutions for its …

Jive Targets Social CRM Market with Customer Service Solution

The social software company says a key differentiator for its solution is the ability to support both external customer communities and …

Why Taking Process-centric Approach to CRM Makes Sense

Companies look to BPM software to help tame some of their complex customer-facing processes.

Demand for CRM Developers on the Rise

One recruiting firm says its CRM job candidates typically field multiple offers and often land a position in a single day.

Backupify Offers 'Snapshots,' Piece of Mind for Salesforce.com Data

Service is designed to allay fears of moving data to the cloud by protecting against data loss and corruption due to user error or …