CRM: May 2012

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for May 2012

Level up! Zurmo includes a points system and virtual bling in its CRM application to incentivize sales organizations.

Thanks to integration with SAP’s Web Channel Management application, Webtrends Advanced Analytics offers SAP-specific insights into …

Tweet long and prosper. With its latest acquisition, Oracle bets on cloud-based, Facebook-friendly marketing services as social CRM picks up …

Salesforce.com wants to help social enterprises get chatty and show-offish by rolling out instant messaging features in June, followed by …

Buoyed by rising revenue, Salesforce CEO Marc Benioff increases guidance for the year and blasts SAP for lack of innovation.

Given the rising popularity of mobile CRM applications, Xactly is rolling out versions of its sales compensation and sales performance …

Customer experience management (CEM) involves a more cohesive approach to customer acquisition and retention than traditional CRM or social …

New Facebook and Twitter integration highlights the increasing impact of social media on customer service software, a key characteristic of …

Customer relationship management and mobility experts share their tips on how to get the most out of mobile CRM.

Recent Gartner surveys found social CRM is top of mind for executives and interest in social CRM is growing, yet just 50 percent of Fortune …

With a steady stream of news about Microsoft's Windows 8, some IT organizations are likely getting excited about the new OS – while …