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CRM: January 2013

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for January 2013

Oracle Advances Cloud App Plans

A lot has happened since Oracle first announced its public cloud plans.

10 Useful Mobile CRM Apps

A sales force can be left behind if its mobile solutions aren’t able to navigate a highly competitive CRM environment. Here are 10 …

Social CRM Brings Social Media Data Into Business Focus

Gathering social media data can help improve sales, marketing and customer support. Yet such data on its own, without social CRM processes, …

How to Deploy Enterprise Mobile Apps

Publishing private apps for the enterprise in consumer-oriented app stores? Here is what you need to know.

Integration Key to Social CRM Solution from NextPrinciples

The California-based startup's social analytics and engagement software integrates with popular CRM systems like Microsoft Dynamics.

Microsoft Dynamics for Retail Goes Omni-Channel

E-commerce or brick-and-mortar, Microsoft shows off Dynamics' omni-channel chops at NRF 2013.

6 Cool Social CRM Tools

There are so many new CRM tools that leverage social media platforms, distributed analytics and mobile devices, it's tough to keep track of …

IBM Retail Software Targets Omni-Channel Shoppers

Consumer behavior is changing, finds an IBM study. In response, Big Blue is rolling out analytics-backed retail apps to help retailers snag …

Epicor Extends Retail CRM's Reach

CRM provider offers retailers a clearer view of their customers with channel- and geography-spanning multi-divisional support.

Top 5 CRM Trends for 2013

From "interconnected" business intelligence to added attention from the C-suite, here are five trends that will shape CRM in 2013.

Zoho CRM Adds Smart Email, Location Awareness, More

Zoho launches a new Document Library module, enables smart email filters and adds location awareness for its mobile CRM app.

Infusionsoft Banks $54M for Small Biz CRM

Goldman Sachs leads an investment round in the small business CRM specialist Infusionsoft.

Social Media Monitoring and Listening Tools: a Primer

Interested in "social listening?" This beginners' guide to social media monitoring and listening tools tells you what you need to know.