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CRM: October 2013

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for October 2013

Can CRM Software Prevent Mobile Spam?

As mobile marketing efforts increase, companies must be careful not to spam their customers, experts say.

Medallia's Mobile App Enables Customer Service on the Go

Medallia's application for iOS and Android smartphones and tablets empowers front-line employees to improve customer experience.

Teradata Enhances Its Cloud Marketing Lineup

Teradata hopes to capitalize on growing interest in cloud-based marketing software, with its Integrated Marketing Management suite and its …

CRM Software: Good, but Not Enough

Thanks to market maturity, most CRM software is pretty darned good, according to Ovum. But CRM software alone isn't enough to offer a good …

Kahuna Blends Analytics, Marketing Automation to Boost Mobile Usage

Startup Kahuna's Customer Engagement Engine, launching today, helps companies boost usage of mobile apps with a marketing platform that …

Microsoft Dynamics CRM Online 2013 Rollout Begins

Having already appeared for users in certain regions, the update to Microsoft's cloud-based CRM offering, code-named Orion, hits the U.S. …