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CRM: November 2013

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for November 2013

Review: ExactView Performance Marketing Platform

Real-time tracking and the ability to customize almost everything are strong features of Performance Horizon Group's ExactView performance …

Big Data and Customer Metrics: Time for a Change?

Big Data is no panacea, says the author of "Innovating Analytics." Focusing on the wrong data or not taking context into account can lead to …

SAP Updates Jam with Sales Processes

SAP updates its Jam social enterprise platform with pre-built collaborative processes, beginning with CRM processes for sales professionals.

Salesforce Revenue Up 36 Percent, Gets Closer to Profitability

Salesforce also announced a cloud-computing partnership with Hewlett-Packard, which will create a multi-tenant cloud product called …

Zoho Updates CRM with Enterprise-friendly Features

Zoho's latest CRM update includes features designed to appeal to enterprises, including territory management and custom modules.

Customer Engagement Growing Focus for Salesforce Users

A Bluewolf survey found Salesforce users are emphasizing customer engagement and are also more interested in developing applications on the …

Microsoft Ups Its Game in CRM and ERP

Microsoft's update of Dynamics CRM is designed to help companies better serve empowered consumers. It is also refreshing Dynamics ERP with …

Adobe Adds Mobile App Focus to Marketing Cloud

Location-based services and mobile app analytics join Adobe's growing suite of cloud services for marketers.

Review: KXEN InfiniteInsight Genius and Predictive Offers

Reviewer Matt Sarrel finds that KXEN's InfiniteInsight and Predictive Offers apps enable business people to build predictive analytics …