CRM: November 2013
Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for November 2013
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Review: ExactView Performance Marketing Platform
Real-time tracking and the ability to customize almost everything are strong features of Performance Horizon Group's ExactView performance …
Big Data and Customer Metrics: Time for a Change?
Big Data is no panacea, says the author of "Innovating Analytics." Focusing on the wrong data or not taking context into account can lead to …
SAP Updates Jam with Sales Processes
SAP updates its Jam social enterprise platform with pre-built collaborative processes, beginning with CRM processes for sales professionals.
Salesforce Revenue Up 36 Percent, Gets Closer to Profitability
Salesforce also announced a cloud-computing partnership with Hewlett-Packard, which will create a multi-tenant cloud product called …
Zoho Updates CRM with Enterprise-friendly Features
Zoho's latest CRM update includes features designed to appeal to enterprises, including territory management and custom modules.
Customer Engagement Growing Focus for Salesforce Users
A Bluewolf survey found Salesforce users are emphasizing customer engagement and are also more interested in developing applications on the …
Microsoft Ups Its Game in CRM and ERP
Microsoft's update of Dynamics CRM is designed to help companies better serve empowered consumers. It is also refreshing Dynamics ERP with …
Adobe Adds Mobile App Focus to Marketing Cloud
Location-based services and mobile app analytics join Adobe's growing suite of cloud services for marketers.
Review: KXEN InfiniteInsight Genius and Predictive Offers
Reviewer Matt Sarrel finds that KXEN's InfiniteInsight and Predictive Offers apps enable business people to build predictive analytics …