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The mining company will use the solution to help manage queries handled by its Finshare shared services center.
Mining company Exxaro has announced its selection of SAP CRM 7.
"With the deployment of this solution, the company expects to better manage the growing number of queries handled by its Finshare shared services center," writes TMCnet's Anshu Shrivastava. "Company officials said that this center handles a large number of activities on a daily basis, including direct inquiries from employees and vendors, and also payroll and accounts payable transactions."
"Thanks to the implementation of SAP CRM, the center’s agents can now access real-time information, which in turn makes the organization better equipped to respond and resolve employee and vendor inquiries and process over 12,000 invoices every month efficiently," Shrivastava writes.
Click on the following to read the TMCnet article: Exxaro Selects SAP's CRM Solutions to Manage Finshare Shared Services Center
This article was originally published on March 12, 2010
